Refund policy

Return Policy

We want you to be completely satisfied with your purchase.  However, if there are any issues with your purchase we would be more than happy to resolve the issue for you.  If you are not satisfied you can return or exchange, but we may refuse or delay returns if fraud or abuse is suspected.  You may return any online purchase to the following address:

Red Bag

Unit 128 - 2111 Main Street Penticton BC Canada V2A 6W6

You will be credited for the cost of the item(s) and the applicable taxes.  Shipping costs will not be refunded and you will be responsible for the shipping costs of returning the item.  The receipt (packing slip) must be included with the item and you will be credited in the form of a Red Bag store credit. 

You may also take your item(s) and receipt to any of our store locations and we would be more than happy to exchange or provide you with a store credit towards a future purchase.  You can find our store locations listed on under the Locations heading.

If you need to speak to a customer service representative regarding your order, please contact

1 (778) 475-3833